System | Structure | Execution.

Run your social commerce business from one place.

Instagram, WhatsApp and TikTok bring you customers. OpsLab X is being built to connect the conversations, orders, payments, stock and deliveries, so you can spend less time juggling tools and more time growing your business.

We're building OpsLab X with online product businesses in mind. Early access is coming soon.

The OpsLab X vision · One connected order journey

01
Customer enquiryA customer reaches out on a social channel
02
Order createdOrder details are captured and organised
03
Payment and stock updatedKeep payment records and inventory connected
04
Dispatcher assignedFind delivery support for the customer's area
05
Delivery confirmedKeep the business and customer informed
The everyday challenge

Growing sales shouldn't mean growing chaos.

When every part of your business lives in a different place, it becomes harder to keep track of customers, orders, payments and deliveries.

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Scattered conversations

Enquiries come through different channels, and important customer details can get lost between chats.

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Manual records

Orders, stock levels and payment confirmations are tracked across notebooks, spreadsheets and apps.

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Delivery follow-ups

You spend time contacting riders, checking delivery progress and updating customers yourself.

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Unanswered questions

It can be difficult to quickly see what has been paid, what is pending and where an order stands.

One connected workspace

The moving parts of your business, working together.

OpsLab X is being designed to bring your day-to-day business operations into one organised workspace.

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Customer management

Keep customer details, conversations and order history organised.

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Orders and sales

Create and manage orders, follow their progress and keep records in one place.

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Products and inventory

Organise your catalogue, track stock and identify items that need attention.

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Payment records

Record payments and keep track of outstanding balances against orders.

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Social conversations

Work towards a connected view of customer conversations across supported channels.

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Dispatcher network

Discover delivery partners based on the areas they serve and their availability.

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Delivery updates

Keep delivery progress visible and give customers a way to follow their orders.

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Business insights

Get a clearer view of sales, payments, stock and delivery performance.

How it comes together

One connected record for every order.

From the first customer enquiry to delivery confirmation, OpsLab X is designed to help you follow the full order journey.

Enquiry→Order→Payment→Inventory→Dispatcher→Delivery→Confirmation
More organised deliveries

Make delivery coordination part of your workflow.

Finding a rider, confirming an assignment and keeping customers updated shouldn't feel like a separate business operation.

  • Keep dispatcher profiles and service areas organised.
  • Match delivery requests with dispatchers who cover the area.
  • Track delivery progress and exceptions.
  • Keep a record of delivery confirmation.

A clearer delivery process

An example of the information a business could see as a delivery progresses.

Dispatcher assignedConfirmed
Order picked upIn progress
Delivery statusUpdated
Proof of deliveryRecorded
Be part of the beginning

We're building with businesses and delivery partners in mind.

Join the early-access list and tell us how you fit into the social commerce ecosystem.

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For business owners

For product-based businesses selling through social media and looking for a more organised way to manage their operations.

Register your business interest →
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For dispatchers

For riders and delivery businesses interested in being part of a network that connects them with online sellers.

Register as a dispatcher →
Early access is opening soon

Be part of the OpsLab X journey.

We're preparing to introduce OpsLab X to our first group of businesses and delivery partners. Join the list to receive product updates and hear when early access becomes available.

No payment required to register your interest.

Join the early-access list

Tell us a little about yourself. We'll use these details to contact you about OpsLab X.

By submitting, you agree that OpsLab X may contact you about early access and product updates. Your details will not be displayed publicly.

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